Cookie policy

1. About us

In this Cookie Policy references to "we" or "us" or "our" or "Hiscox" are to:

  • Hiscox Syndicates Limited, company number 02590623, registered address 1 Great St Helens, London, EC3A 6HX
  • Hiscox Underwriting Services Limited, company number 03294530, registered address: 1 Great St Helens, London EC3A 6HX
  • Hiscox Underwriting Ltd, company number 02372789, registered address: 1 Great St Helens, London EC3A 6HX.
  • Hiscox Insurance Company Limited, company number 00070234, registered address 1 Great St Helens, London, EC3A 6HX
  • Hiscox Underwriting Group Services Limited, company number 04137419, registered address 1 Great St Helens, London, EC3A 6HX

Please note that from 1st January 2019, Hiscox SA has acquired the renewal rights from Hiscox Underwriting Limited for Ireland. The registered address of Hiscox SA is 35F Avenue JF Kennedy, L-1855 Luxembourg, Company No B217018.

Hiscox SA branch in the Republic of Ireland is registered with the Companies Registration Office with reference number 908764.

List of Local Offices is:

  • Ireland - The Observatory, 7-11 Sir John Rogerson's Quay, Dublin 2, D02 VC42, Republic of Ireland
  • France -  38 Avenue de l’Opéra, 2ème étage, 75002 Paris
  • Germany  -  Arnulfstrasse 31, 80636 Munich, Germany
  • Spain - Paseo de la Castellana, 60 – 7th floor, 28046 Madrid, Spain ‎
  • Belgium - Bourgetlaan 42 B8, Building Airport, B-1130 Brussels, Belgium
  • Netherlands -  Hiscox Nederland, Arent Janszoon Ernststraat 595B, 1082 LD Amsterdam, The Netherlands
  • Portugal - Hiscox Portugal, Edifício Atrium Saldanha, Praça Duque de Saldanha, n.º 1, 5, 1050-094 Lisboa, Portugal

When using our websites, your personal information will be processed by different Hiscox Group companies listed above, who will be the 'data controller'. Please contact us via the contact details set out below if you would like further information on this.

When using our websites, this Cookie Policy should be read alongside, and in addition to, the Website terms and conditions and our privacy policy.

2. What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for a variety of reasons, such as to:

  • estimate our audience size and usage patterns;
  • track your preferences;
  • speed up your searches;
  • recognise you when you return to our website;
  • allow you to use our website in a way that makes your browsing experience more convenient; and
  • improve and update our website.

3. Different types of cookies


A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These are cookies that are required for the operation of the website. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie Subgroup Cookies Cookies Description
OneTrust OptanonAlertBoxClosedOptanonConsent Store the cookies consent preference
CloudFlare __cfduid CloudFlare is a CDN network Hiscox used to provide secure connection
Instanda service


Identifies which server instance the user’s session data is on
  ASP.NET_SessionId A unique identifier used to look-up data server side
  _RequestVerificationToken Prevents cross-site request forgery attacks
  agent Authentication for a logged-in agent (on agent sites)
  ai_user Used by application insights in azure
  cookiesession1 Fortiweb WAF cookie
  sessionExpirationWarningTime Used to determine when to warn of session expiry
  pageUnloaded Used when logging page load times
  CustomerAuth_880 Customer portal authentication cookie
  ai_session Used by application insights in azure
NewRelic JSESSIONID Hiscox uses NewRelic to monitor our service uptime to ensure the website is up and running.


Analytical / performance cookies

These types of cookies allow us to count the number of visitors and to see how visitors move around our website when they are using it. This assists us in improving the way the site works, for example, by ensuring that users are finding what they are looking for easily. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie Subgroup Cookies Cookies Description
Google Analytics _ga_gat_UA-21721659-32_gid Google Analytics helps us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.


Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie Subgroup Cookies Cookies description
Affiliate awxxxx Used to attribute commission to affiliates when you arrive at the website from an affiliate referral link. It is set when you click on one of our links and used to let the advertiser and us know the website from which you came.



4. Manage your cookie preferences

To limit or block the cookies which are set by Hiscox, you can amend your browser’s privacy settings. The Help function within your web browser will explain how this is done.

Visit to find out how to limit or block cookies on an array of different browsers. There are details on how to delete cookies as well as general information about them. For information on how to do this on your mobile phone you will need to refer to the manufacturer’s guide. Please be aware that if you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work if you choose to limit or block cookies.

5. Changes to this policy

We may update this cookie policy from time to time to ensure that it remains accurate. Please check back regularly so you are fully aware of any changes.

This cookie policy was last updated on: 1st Jan 2019.

6. Questions

If you have any questions or if you would like to find out more about this Cookie Policy, please contact us at: [email protected].For additional information about how we use your data please refer to our privacy policy.